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FAQ2021-04-21T15:39:53+00:00
How old do I have to be to ride an eBike?2021-04-29T20:19:40+00:00

UK law states, e-bike riders must be 14 or older.

Do you provide a warranty?2021-04-29T20:18:54+00:00

All of our bikes come with a two-year warranty on frames and forks and 1 year, no quibble warranty on the battery and motor.

All scooters come with a one-year warranty on all parts.

For full warranty information, view our terms and conditions detailed at the footer of our website.

Can I book a test ride?2021-04-29T20:15:49+00:00

Customers are welcome to visit our site in Cuffley, Hertfordshire, EN6  for a test ride.

Please contact us to make an appointment before visiting. We will not be able to assist you without an appointment.

Knapp bike demos are also available through some of our trusted stores.

Drop us an email to book a test ride.

sales@retroactive.uk

Are your bikes and scooters UK road legal.2021-04-29T20:23:16+00:00

Our road legal bikes are limited to 15.5 mph and comply with UK legislation – you don’t need a license, tax, or insurance to ride one and can be ridden anywhere you would ride a normal bike. The status of each bike is detailed in the product specifications.

Bikes with a 500w / 750W rated motor are not legal on UK roads and are strictly for off-road use on private property.

Please note all-electric bikes with a thumb throttle or twist throttle are NOT legal on UK roads.

All electric scooters are for off-road use only.

 

What is the lead time for new orders?2021-04-21T19:27:12+00:00

All of our bikes and scooters are sold from stock held in our UK warehouse. We aim to ship your order within 24 hours. We will email you with your tracking number when on the way. Feel free to email the team if you have any questions about your order.

Can I ride my E-Bike in the rain??2021-04-29T20:12:04+00:00

Of course!

All our electric bikes are designed to handle the worst of the British weather.

Electronics are splash resistant to give you peace of mind when riding or commuting in the rain.

Always a good idea to wipe your bike down when it gets wet.

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Our knowledgeable technical team can help with any repairs or parts you may need.

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