Electric Bikes and e-Scooters
We offer FREE UK weekday delivery on our e-scooters and e-bikes.
When you order an e-bike from us, it will be inspected by a qualified member of our team before being securely boxed and sent to you. Once delivered, all you will need to do is use the supplied tools and following the instructions to assemble the e-bike.
When you order an e-scooter, it will also be inspected by a qualified member of our team before being securely boxed and sent to you. Once delivered, all you will need to do is use the supplied tool and following the instructions to assemble the scooter.
Signed for deliveries
All electric scooter and bike orders are sent via a courier. All deliveries will need to be signed for, whether by yourself, a household member, or a neighbour with your permission.
If you are away from the delivery address and a neighbour cannot sign for your delivery, then our chosen courier will contact you or leave a card with details of how to arrange a redelivery or collection from the local depot.
The item will be returned to RetroActive if the courier unsuccessfully attempts to deliver the order to you on three occasions.
Returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges to deliver the item back to us. You will need to re-order your item to have it re-shipped.
Incorrect delivery details
RetroActive cannot be held responsible if a customer inputs any incorrect address details on their order, which causes the item to be delivered incorrectly. The customer assumes full responsibility for all delivery details supplied at the point of order.
If you think that you have entered incorrect delivery details after placing an order, please contact our customer service team as quickly as possible with your order number so that we can help to rectify the issue. Please contact firstname.lastname@example.org or call +44 020 3290 6555.
In most cases there is a small amount of assembly required for both e-scooters and e-bikes. An e-bike may need its handlebars straightening, pedals fitting, and Seatpost setting to the right height. We provide handy simple instructions inside the box.
E-scooters usually need less setup time, normally needing just the handlebars or stem of the e-scooter to be attached. The tools and bolts needed come packaged with the e-scooter.
If you need help assembling your e-bike or e-scooter and you are in close proximity to our Hertfordshire HQ, just north of London, we can pre-assemble your bike or scooter and deliver in person, please contact us to discuss.
t: +44 020 3290 6555
RetroActive Bikes Ltd t/a RetroActive warrants to the original owner of each of its E-Bikes or E-Scooters, when purchased directly from RetroActive, that the product is complete and that the functional parts will be free of defects for the periods and under the terms indicated below.
1. A twelve (12) month or 500 battery charge cycles, whichever comes first, for the bike/scooter battery from the date of purchase by the original owner. Like any rechargeable battery, your rechargeable battery pack will experience a decrease in capacity over time as it is subjected to charge and discharge cycles. RetroActive warranties that your battery pack will maintain 70% or higher capacity for at least 500 charge cycles or one year, whichever comes first. The battery warranty does not include damage from power surges, use of an improper charger, water damage, improper maintenance, or other misuse or normal wear.
2. A twelve (12) month warranty for your motor. The motor warranty does not include damage from improper use, water damage, improper maintenance, or such other misuse or normal wear.
3. A twenty- four (24) month warranty, from date of delivery to the original owner for all other parts, excluding wear and tear on tyres, tubes, rims, spokes, brake pads, cables, chain, wheels, grips, and saddle and excludes damage from power surges, water damage, improper maintenance, or such other misuse or normal wear.
Right to cancel
You have the right to cancel your order within 14 days from the date of your order without giving any reason.
In order to exercise your right to cancel, you must inform us ( Retro Active Bikes Ltd, Telephone number: 07590691966, , email Address: email@example.com ) by email of your decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your rights before the withdrawal period has expired.
What happens when you cancel your order
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of 14 days has expired.
You bear the direct costs of returning goods that can be sent by parcel post as well as the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent as parcels, Retro Active Bikes will agree with you the best way to return.