Electric Bikes and e-Scooters
We offer FREE UK weekday delivery on our e-scooters and e-bikes.
When you order an e-bike from us, it will be inspected by a qualified member of our team before being securely boxed and sent to you. Once delivered, all you will need to do is use the supplied tools and following the instructions to assemble the e-bike.
When you order an e-scooter, it will also be inspected by a qualified member of our team before being securely boxed and sent to you. Once delivered, all you will need to do is use the supplied tool and following the instructions to assemble the scooter.
Signed for deliveries
All electric scooter and bike orders are sent via a courier. All deliveries will need to be signed for, whether by yourself, a household member, or a neighbour with your permission.
If you are away from the delivery address and a neighbour cannot sign for your delivery, then our chosen courier will contact you or leave a card with details of how to arrange a redelivery or collection from the local depot.
The item will be returned to RetroActive if the courier unsuccessfully attempts to deliver the order to you on three occasions.
Returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges to deliver the item back to us. You will need to re-order your item to have it re-shipped.
Incorrect delivery details
RetroActive cannot be held responsible if a customer inputs any incorrect address details on their order, which causes the item to be delivered incorrectly. The customer assumes full responsibility for all delivery details supplied at the point of order.
If you think that you have entered incorrect delivery details after placing an order, please contact our customer service team as quickly as possible with your order number so that we can help to rectify the issue. Please contact firstname.lastname@example.org or call +44 020 3290 6555.